Over Two Decades of Hands-on Hospitality Experience - The Bikome Affairs
Over Two Decades of Hands-on Hospitality Experience - The Bikome Affairs Last month, we walked into a business that looked busy… but nothing was working. When we checked, here’s what we found: ● No clear roles or responsibilities ● Everybody reporting to everybody ● Staffs resuming at different times ● No accountability for mistakes The place was active… but results were missing. Within weeks of fixing the structure: ■ Staff knew exactly what to do ■ Resumption and closing became organized ■ Team performance improved ■ The owner finally had control Having many Staff is not the same as having a working team.