DEAR ENTREPRENEUR, DO YOU LOVE YOUR STAFF?


Dear Entrepreneur, do you love your Employees?

Great Customer Service begins with great Employee Service.

 “In real life, the most
Practical advice for
Leaders is not to treat 
Pawns like Pawns, Nor Princes like Princes,
But all Persons like Persons.”
~  James MacGregor Burns

 You can’t possibly treat your staff as Pawns and expect them to threat the Customers as King. Value responds to Value. Your Service Personnel are your ambassadors and as Kate Zabriskie puts it “The Customers perception is your reality.” 

 Customers will love a company that loves its employees first. Love is contagious, you can’t fake it. “If you’re not serving the customer, your job is to be serving someone who is. ~ Jan Carlzon

 “You can buy a person’s time; you can buy their physical presence at a given place; you can even buy a measured number of their skilled muscular motions per hour. But you cannot buy enthusiasm…… You cannot buy loyalty….. You cannot buy devotion of hearts, minds or souls. You must earn these.”
~ Clarence Francis
Former Chairman of the Board General Foods Corporation

The survival of your business is important not just for you, your family and your immediate employees but also the Economy. Do the right thing and keep your business afloat and prospering.

You won’t disappoint your Maker!


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